How to Factory Reset Your PS4/PS5 After a Black Screen Issue: A Step-by-Step Guide

Experiencing a black screen on your PlayStation 4 or PlayStation 5 can be frustrating. But don’t worry, we’ve got you covered. This guide will walk you through the steps to factory reset your PS4 or PS5, including creating a USB for the process and where to download the necessary files.

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Step 1: Download the PS4 or PS5 System Software

First, you’ll need to download the latest PlayStation system software. You can find the PS4 software here and the PS5 software here.

Step 2: Prepare Your USB Drive

Next, you’ll need a USB drive with at least 1.1 GB of free space. Format the USB drive to FAT32, and create a folder named “PS4” or “PS5” depending on your console. Inside that folder, create another folder named “UPDATE”.

USB Drive
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Step 3: Save the System Software to Your USB Drive

Save the system software file you downloaded in Step 1 into the “UPDATE” folder on your USB drive. The file should be named “PS4UPDATE.PUP” or “PS5UPDATE.PUP”.

Step 4: Connect the USB Drive to Your Console

Turn off your PS4 or PS5 completely. Then, connect the USB drive to your console.

Step 5: Start Your Console in Safe Mode

Hold down the power button until you hear two beeps: one when you first press, and another seven seconds later. This will start your console in Safe Mode.

Step 6: Select “Initialize PS4” or “Initialize PS5”

In Safe Mode, select “Initialize PS4” or “Initialize PS5” (Reinstall

System Software). Follow the on-screen instructions to complete the factory reset.

Photo by Nik on Unsplash

Remember, a factory reset will delete all data and settings on your console, so make sure to back up any important data before you proceed. If you’re still experiencing issues after the factory reset, it may be time to contact PlayStation Support.

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