Experiencing a black screen on your PlayStation 4 or PlayStation 5 can be frustrating. But don’t worry, we’ve got you covered. This guide will walk you through the steps to factory reset your PS4 or PS5, including creating a USB for the process and where to download the necessary files.
Step 1: Download the PS4 or PS5 System Software
Step 2: Prepare Your USB Drive
Next, you’ll need a USB drive with at least 1.1 GB of free space. Format the USB drive to FAT32, and create a folder named “PS4” or “PS5” depending on your console. Inside that folder, create another folder named “UPDATE”.
Step 3: Save the System Software to Your USB Drive
Save the system software file you downloaded in Step 1 into the “UPDATE” folder on your USB drive. The file should be named “PS4UPDATE.PUP” or “PS5UPDATE.PUP”.
Step 4: Connect the USB Drive to Your Console
Turn off your PS4 or PS5 completely. Then, connect the USB drive to your console.
Step 5: Start Your Console in Safe Mode
Hold down the power button until you hear two beeps: one when you first press, and another seven seconds later. This will start your console in Safe Mode.
Step 6: Select “Initialize PS4” or “Initialize PS5”
In Safe Mode, select “Initialize PS4” or “Initialize PS5” (Reinstall
System Software). Follow the on-screen instructions to complete the factory reset.
Remember, a factory reset will delete all data and settings on your console, so make sure to back up any important data before you proceed. If you’re still experiencing issues after the factory reset, it may be time to contact PlayStation Support.